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Frequently Asked Questions
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Community Information & Policies
Office hours, contact options, quiet hours and the everyday policies that keep The Ayva at Oaklawn a comfortable place to live.
What are the office hours for Ayva at Oaklawn?Monday–Friday 9 AM–6 PM. Saturday and Sunday closed.
Management and staff can be contacted by visiting the leasing office, calling the office phone number, or sending an email. Please refer to the community website or resident portal for the most up-to-date contact information.
Yes, 24-hour emergency maintenance is available. Life-threatening emergencies should be directed to 911. Other emergency maintenance issues will be addressed within 24 hours if classified as urgent. For assistance, please contact the leasing office or submit a request through the resident portal.
Community rules and policies are outlined in your lease agreement and posted throughout the community.
Yes, quiet hours start at 10 PM and end at 8 AM.
Yes, our community is smoke-free.
No restrictions. Please keep your patio clear of items outside of patio furniture.
Renter's insurance is not required, but it is recommended.
Please contact the leasing office for details.
Unit transfers may be available depending on availability. Residents must be in good standing with no outstanding balances to qualify. A unit transfer fee will also apply. Please contact the leasing office for current availability and eligibility details.
The community has already been upgraded.
We welcome all feedback and suggestions. Residents may share comments directly with the leasing office in person, by phone, or via email. Our team is always happy to assist and ensure resident concerns are heard.
Not at this time.
Apartment Features & Amenities
Floor plans, appliances, finishes and what comes standard in every apartment home. See our amenities and floor plans for more.
We offer one-, two-, and three-bedroom floor plans.
Each apartment includes a refrigerator, stove, microwave, and dishwasher.
Yes.
Wood-plank vinyl flooring.
Yes, 2-inch wooden blinds are provided.
Storage closets and in-unit storage spaces vary by floor plan and apartment home. Additional details can be found on the floor plans page of the community website.
No.
Apartments are pre-wired for cable and internet.
No.
Yes, upgraded finishes are available.
Pricing and availability change frequently. Please contact the leasing office or visit our website for the most up-to-date information.
Yes, utilities are included in rent at Ayva at Oaklawn.
No, water is included in rent at Ayva at Oaklawn.
Electric service is included in rent at Ayva at Oaklawn.
Electric.
No.
No.
Security deposits start at $150 and go up to $350 for a three-bedroom, depending on the floor plan. Deposit return is handled in accordance with the lease agreement and applicable Texas law.
Please refer to the community website for current fees.
Please refer to the community website for current specials.
13 months.
Please contact the office for details.
Lease renewal terms and notice requirements are outlined in your lease agreement. Residents will receive renewal options prior to their lease expiration and may be required to provide advance notice if they choose not to renew. Please contact the leasing office for specific renewal timelines and available options.
$15 per key.
Location & Neighborhood
Life in Oak Lawn and Cedar Springs: schools, parks, groceries and dining nearby. Explore more on our neighborhood page.
Ayva at Oaklawn is located in the Cedar Springs area of Dallas.
Major nearby employers include the Kroger location and surrounding Cedar Springs/Oaklawn businesses.
Yes, the community is near local dining and retail destinations including Maple & Motor and other Oak Lawn establishments.
Dallas Independent School District (DISD).
Dallas ISD schools and the Katy Trail are nearby.
Yes, the Katy Trail and Reverchon Park are nearby.
Kroger and Rio Grande are nearby.
Kroger is nearby and offers grocery delivery.
DoorDash and Uber Eats deliver to the community.
A variety of local dining and nightlife options are available in the surrounding Oak Lawn area.
Yes, Urgent Care 24/7 is nearby.
Yes, public transit is available, and there is a bus stop nearby.
Application, Leasing & Move-In Process
How to apply, what you need, screening criteria and what to expect on move-in day. Ready to start? Apply online.
The application process is completed online. All applicants are subject to screening, which may include credit, background checks, and rental history. Application and administrative fees are required at the time of submission and are non-refundable.
Applications can be completed online through the community website or in person at the leasing office. All applicants are subject to standard screening requirements, and applicable application and administrative fees will apply.
Required documentation typically includes a valid government-issued photo ID, proof of income, and any additional information needed to complete the screening process. Requirements may vary by applicant and screening results.
Screening criteria typically include a review of credit history, rental history, income verification, and background checks where permitted by law.
Yes, background checks are conducted as part of the standard application screening process, along with credit and rental history evaluations where applicable.
Prior rental history, including evictions, may be reviewed as part of the application screening process.
Co-signers may be accepted depending on community policies and applicant qualifications. Approval criteria and requirements vary. Please contact the leasing office for specific eligibility details.
Application approval times may vary depending on the volume of applications and the completion of required screenings. In most cases, approvals are typically processed within 24–72 business hours.
No.
Keys can be picked up any time during office hours. To schedule a move-in during the weekend, please contact the office.
Yes, all move-in and move-out procedures are outlined in your lease agreement.
Pet Policy
We love pets. Here is what to know about bringing your dog or cat home to The Ayva at Oaklawn.
Dogs and cats are allowed.
Yes, breed restrictions may apply. Restricted breeds commonly include (but are not limited to) Pit Bulls (American Pit Bull Terrier), Rottweilers, Doberman Pinschers, Chow Chows, Presa Canario, Akitas, wolf hybrids, and mixes of these breeds. Additional restrictions may apply by community or local ordinance. Please contact the leasing office for complete pet policy details.
Please refer to the community website for current pet deposit and pet rent details.
Pet fees can be found on the floor plans page of the community website, where all applicable fees are listed.
Yes, Reverchon Park and the Katy Trail are nearby.
Yes, on-site parking is available. Each leaseholder is typically provided one parking space at no additional cost. Additional details can be found on the floor plans page of the community website, where applicable fees are also listed.
Yes, parking is included in rent.
Parking is not assigned; it is first-come, first-served.
Yes. Guests must register to park, and fees apply.
Guest parking spaces are labeled with signs throughout the community.
Guest vehicles must be registered through VIP Parking.
Yes, guest parking passes must be renewed every 24 hours.
Guests may not park on-site for more than 5 days.
Yes, the community is bike-friendly.
No on-site EV charging stations. EV chargers are available nearby.
Please contact the office to register a work vehicle.
Yes, the resident portal is Loft Living.
Residents can submit maintenance requests through the resident portal or by contacting the leasing office. Emergency maintenance is available after hours for urgent issues.
Same-day response in most cases.
Yes, 24-hour emergency maintenance is available. Life-threatening emergencies should be directed to 911. Other emergency maintenance issues will be addressed within 24 hours if classified as urgent. For assistance, please contact the leasing office or submit a request through the resident portal.
Pest control services are performed every Friday upon request. Residents who would like their apartment serviced should contact the leasing office to be added to the service list.
The community does not have a courtesy officer. For after-hours noise complaints, please contact the Dallas Police Department non-emergency line.
Please contact the leasing office.
Yes, fire extinguishers are located on the exterior of the buildings.
Yes, evacuation route signs are posted on-site.
Yes. Please contact the office for details.
Yes. Please contact the office for details. Fees may apply.
Amenity reservations are not currently offered.
Two guests per apartment.
Yes!
Yes!
Still Have Questions?
Our leasing team is happy to help Monday through Friday, 9 AM to 6 PM. Call us, send a message or stop by the leasing office at 2601 Arroyo Ave, Dallas, TX 75219.
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